Privacy Policy

About Us

Wavlake (henceforth, We, Us, or Our) recognize that you care a great deal about your privacy and the information that is shared about you online. That is why we are committed to treating any information we collect from you with care and respect. The purpose of this Privacy Policy (Policy) is to provide transparency for our privacy practices and principles, in a way that makes it easy for users to read and understand. This Policy is part of the Terms of Service published on our Website. Use of our Website constitutes both agreement to the Terms of Service and the Policy. We will not sell or rent any of the information we collect from you under any circumstances, and we do not share your information, without prior consent, except as compelled by law. Be advised, that we are located within the United States, and therefore will transfer, process, and store your information in the United States, which may not provide as much protection as your home country.

Information Wavlake Collects

Account Information

When you register an account with us, we will ask for some basic information from you. We will store the email you have registered your account with, as well as your User Name and Password, as defined in the terms of service. You may, at your discretion, provide additional information to us and other Users through your account, such as your full name, an avatar photo that includes your picture, certain biographical information, your location, the company you work for, or other information that could be used to individually identify you. Under normal circumstances, Wavlake will not solicit this information from you directly. However, we may require you to disclose such information to fix issues with your account, or in other unforeseen circumstances. Any information you provide to us under these circumstances will be held in confidence and secured behind a firewall. In the normal use of our Website though, Wavlake cannot be asked to secure all information you voluntarily disclose to us or other users. It will be your responsibility to be careful with what information you divulge through our Website or Service, when not requested by Wavlake for the purpose of fixing or maintaining your account with us.

How Wavlake Uses Information It Collects

We use information you’ve provide us for creating your Account to permit you access to it and to provide maintenance and support, this includes your Username and email address, but we may require additional information depending on your use of the Website or service, or in instances when problems arise form, or interfere with, your use of the Website or service. We will use information that you provide us in registering with us to create an account which will be associated with your use of the Website or services, and with will be visible to other users. Periodically, we will use the email that you’ve provided to communicate with you, if you have informed us that such communications would be welcome. The communications will inform you about changes to the Website, and will otherwise provide you with information about Wavlake and the service, as well as other benefits, which it offers. We may use your email address to solicit feedback from you about your use of the Website, our service, or Wavlake, in order to improve the benefits that we can provide to our users. We may use information that you have provided us, or otherwise collected, if it is necessary for security purposes or to investigate possible fraud or attempts to harm Wavlake or our users. We may use information that you have provided us, or otherwise collected, to comply with our legal obligations, protect our intellectual property, and enforce our Terms of Service. We limit our use of your information that you have provided us, or otherwise collected, to the purposes listed in this Privacy Statement. If we need your information for other purposes, we will ask your permission first.

Sharing Information

There will be a number of circumstances under which we will need to share information you’ve provided us with third parties, however, we will only do so under the following bases: With your Consent: We will share information if you consent to allow us to do so, after we have informed you of who we will be sharing such information with and for what purpose. To Coordinate with Service Providers: We may need to provide service providers with information or data about you or your use of the site to provide, or otherwise improved, or Website’s functions or services. This may include for the processing of data for the purposes of customer support ticketing, network data transmission, security, and other similar services. To Maintain Security: We share your information to the extent necessary to enable an investigation or respond to a security incident which affects or compromises the security of the Website, our users, or our services. To Comply with Legal Requirements: Wavlake is bound by the laws of the United States to comply with certain law enforcement activities and court orders. Wavlake may disclose your information or other information we collect about you to law enforcement if required in response to a valid subpoena, court order, search warrant, a similar government order, or when we believe in good faith that disclosure is necessary to comply with our legal obligations, to protect our property or rights, or those of third parties or the public at large. In The Event of Merger of Acquisition: We may share your information if we are involved in a merger, sale, or acquisition of corporate entities or business units. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of your information, and we will notify you on our Website or by email before any transfer of your information transpires. The organization receiving any information will have to honor any promises we made in our Privacy Statement or Terms of Service. Wavlake will not sell your information for monetary or other consideration to a third party.

Legal Basis and Consent

To the extent that our processing of your information is subject to certain international laws (including, but not limited to, the European Union's General Data Protection Regulation (GDPR)), Wavlake is required to notify you about the legal basis on which we process your information. In accordance with these laws, Wavlake processes your information under follow legal authority: Contract Performance: When you seek to register an account, you provide us with information that will be used to create that account. This information is considered Registration Information. We require this information for you to enter into certain parts of the Terms of Service agreement with us, and we process that information on the basis of performing that contract. We also process your username and email address on other legal bases, as described below. Consent: We rely on your consent to use your information under the following circumstances: when you fill out the information in your user profile; when you decide to utilize Wavlake’s service, or other benefits made available to you through our Website, where applicable, and you agree to let us contact you using the email that you’ve provided. Providing this information to us is entirely optional, and you have the ability to access, modify, and delete it at any time. While you are not able to delete your email address entirely, you can make it private. You may withdraw your consent at any time. Legitimate Interests: Generally, the remainder of the processing of your information we perform is necessary for the purposes of our legitimate interest, for example, for legal compliance purposes, security purposes, or to maintain ongoing confidentiality, integrity, availability, and resilience of Wavlake's systems, Website, and Service. If you would like to request deletion of data we process on the basis of consent or if you object to our processing of personal information, please contact us at [Email] and we will process your request within a reasonable window of time upon receipt.

Other Information

If you're accessing our Service or Website, we automatically collect the same basic information that most services collect, subject, where necessary, to your consent. This includes information about how you use the Service, such as the pages you view, the referring site, your IP address and session information, and the date and time of each request. This is information we collect from every visitor to the Website, whether they have an Account or not. This information may include User Personal information.

Tracking

Cookies

We automatically collect information from cookies, when it is strictly necessary, to keep you logged in, to remember your preferences, to identify you and your device and to analyze your use of our service. We use cookies to provide our users with and an improved level of services and a greater level of security. By using our Website and service, you agree that we can place these files as described above as cookies, on your computer, or other devises. Disabling your browser or device’s ability to accept these cookies, it may interfere with your ability to access your account, or it may otherwise interfere with your use of the site. However, Wavlake will not actively attempt to obstruct your use of a tracker blocker program such as Privacy Badger.

Device information

We may collect certain information about your device, such as its IP address, browser or client application information, language preference, operating system and application version, device type and ID, and device model and manufacturer. This information may include some personal information which has not been identified above. The collection of this information may be incidental, and will not be deemed a violation of your privacy under this Policy, or our Terms of Service. Wavlake does not knowingly, or intentionally, collect information that could potentially, individually identify you based on your use of our Website, outside of the information used to maintain your Account, unless you have provided this information to us directly, or we have requested it directly for the purpose tech support.

Security

Wavlake takes reasonable measures as necessary to protect information you’ve provided us with from unauthorized access, alteration, or destruction. Further, we do so in order to maintain data accuracy and help ensure the appropriate use of your information. Wavlake enforces a security protocol in order to make sure that your information is protected and used properly. This includes: practices that align with industry recognized frameworks; includes security safeguards reasonably designed to protect the confidentiality, integrity, availability, and resilience of our your data; is appropriate to the nature, size, and complexity of Wavlake’s business operations; employs firewalls and other backend security measures; includes incident response and data breach notification processes; and complies with applicable information security-related laws and regulations in the geographic regions where Wavlake does business. In the event of a data breach that affects your information, we will act promptly to mitigate the impact of a breach and notify any affected parties without undue delay. Transmission of data on Wavlake is encrypted using SSH, HTTPS (TLS), and information stored on our servers are encrypted at rest. When data is stored with a third-party storage provider, it is also encrypted. No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. However, we do employ commercially reasonable standards to make sure your information remains safe and secure.

Complaints

If you have comments of complaints about the way that your information is being processed by Wavlake, or believe that it has bee compromised in some way, please contact us at contact[at]wavlake.com and we will work with you to address your concerns to the best of our abilities.

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